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COVID-19 UPDATE

COVID-19 update 22/05/20

Customer memo – COVID-19 operations update

Dear customers, sporting clubs and skating members,

On Sunday May 10 the Premier, Mark McGowan, announced the easing of restrictions as part of Phase 2 of their staged approach to restarting the State’s economy.

Over the last few weeks, we have been carefully considering what these relaxed restrictions mean for our business. As you can probably appreciate, these are complex matters which is why we haven’t been able to provide an update to you until this time.

We are now able to announce that Cockburn Ice Arena will be reopening Rink 2 (the sports rink), to members only during Phase 2. We are working to stage the re-opening of our facilities and services during Phase 3 in July. Once we receive clarity from the State Government on what the further relaxation of restrictions for indoor sports facility looks like we will be able to release more information on dates and schedules.

Cockburn Ice Arena is excited to welcome back athletes for training as part of the government’s phased approach for re-opening recreational facility. Whilst we can’t open up both rinks as yet or to the broader community during this phase we have reopened up as many slots as possible for the athletes who call CIA home.

In order to re-open and change our business processes during each phase we must meet the conditions set by the government. Please read the attached documentation to ensure you are aware of your obligations to attend the rink during phase 2. When attending please follow staff directions for coming into and exiting the building.

We understand this restricted access or lack of access entirely will be disappointing news for some of our customers, however, this was not a decision we made lightly. The operation of large recreation facilities is very complex and only being able to offer limited services under the current restrictions poses challenges to ensuring we can offer equitable and practicable access to these services for our members. We also had to weigh up the considerable costs involved in operating two full ice surfaces for the limited number of patrons we are permitted to have.

We appreciate everyone is keen to return to normal as soon as possible, but ask for your patience as we get our centres back up and running where it is safe, responsible and practical to do so.

We will continue to work towards a progressive reopening of our facilities during Phase 3 and are looking forward to welcoming everyone back as the government eases restrictions. We thank you for your support, patience and understanding during this time.

We will send out further updates once we have a better idea on what our reopening looks like. In the meantime here are some FAQs:

FAQs:

Q: Can I use my season pass?

A: No they remain frozen until we can re-open both rinks and put fixed general/private and stick n puck sessions back on. Fair access to all with a 20PAX restriction is impossible on a season pass, and with only 1 ice surface running. We will advise when they will be reinstated.

Q: When are we opening Rink 1 and when will general sessions recommence?

A: We look to re-open Rink 1 inline with phase 3 – which we expect to be July 1. This will depend on the type of restrictions applied.

Q: When are normal programs starting again?

A: We hope to recommence normal programming like the Learn to Skate Program and Hockey Academy after the July school holidays. This is all dependent on the government moving us out of phase 2.

Q: When is cabin re-opening for sit down meals and drinks?

A: We hope to re-open the cabin for service when phase 3 kicks in sometime in June.

Q: When is the proshop open?

A: Proshop is open with new hours for phase 2 visit: myskate.com.au

Q: When is the dance studio re-opening?

A: we are looking into this now, intention is early June.

COVID-19 update 03/04/20

Customer memo – COVID-19 operations update

Dear customers,

Cabin 401 takeaway service will be ending on the 5th of April, which means Friday 03/04 and Saturday 04/04 are the last nights to get your Cabin fix for a while. Will be completely closed to the public until the government shutdown is lifted. We have tried to keep going during this crisis but this is it.
Thank you for your support we will see you all when we re-open.

Calandra Barrett – Managing Director

COVID-19 update 22/03/20

Customer memo – COVID-19 operations update

Dear customers,

The government has mandated that we must close our business for the foreseeable future. We will be closing the two ice surfaces, Frostbite Cafe, Cabin 401 Bar & Grill, and Dance Studio at 12 noon tomorrow.

mySKATE Proshop will remain open from 10am to 4pm.

Cabin 401 Bar & Grill will be open from 5pm – 9pm for phone takeaway orders only. View the takeaway menu.

Thank you for your support during the lead up to this difficult time. Please do not inundate our phone line with questions about credits and refunds as we will be busy preparing the business for closure 23/03. If you have any questions please email us but note that in the short term we are focusing on looking after our staff and the closure of the business. We will get back to you when we can.

Stay safe guys! we want to see you all on the other side of this pandemic

Calandra Barrett – Managing Director

COVID-19 update 20/03/20

Customer memo – COVID-19 operations update

Dear customers,

In light of the new guidelines issued by the government regarding non-essential indoor gatherings of greater than 100 people, Cockburn Ice Arena has had to amend certain policies in order to cope with these everchanging regulations.

Staff are vigilantly counting the number of guests in each area of the business to ensure that we comply with the less than 100 in an enclosed area rule. During peak times — general skating sessions — an admission fee will apply to spectators (those people not skating). This is a short-term measure.

As a result, as of the 20th of March 2020, if you are not a guardian of a minor U14 and are not skating you will be required to pay an admission fee. (Tues/Thurs night cheapskate $15, all other sessions $18/$20). Discount vouchers will be accepted.

We do not encourage children under 14 years of age to be left unsupervised.

Many thanks for your continued support and understanding during this unprecedented time. C.I.A. Management

COVID-19 update 18/03/20

100PAX customer limit – what it means for Cockburn Ice Arena and Cabin 401

Dear loyal customers, clubs and associations,

The government is making changes daily, and we are responding by changing our operations on a daily basis in response to their recommendations. Cockburn Ice Arena is committed to ensuring the health and safety for all workplace participants, and our skating and dining community. We are actively monitoring and following all guidance provided by the World Health Organisation (WHO), Department of Education, AMA (WA), and the Department of Health regarding the Coronavirus (COVID-19).

We understand that many individual’s may be feeling concerned at this time and we want to assure you that at Cockburn Ice Arena the health and wellbeing of all is our number one priority. Presently, health authorities have placed new restrictions on organizations such as ours. Our programming will continue in a reduced and modified capacity to meet the new 100PAX guidelines.

As of 18/03/20 clarification of the restriction of 100 PAX for venues is per single enclosed area with a roof and walls. As such each rink, the café and restaurant are considered separate rooms. Retail spaces have no restriction (eg proshop). With the pandemic we are seeing a decrease in patronage to our facility and we want to assure you that if you want to attend the rink or cabin in the immediate short term you will still be able to skate or have a meal. We can manage the numbers to stay under the government requirements.

The following information is intended for our customers and staff to explain to you how our operations will run in the coming days effective immediately. This should answer most questions you have.

Rink 1 – public skating arena

  • Customers enrolled in Learn to Skate classes – these will continue in a different way. We ask that you come to your class and then leave. We will be making quadrants on the ice to increase the spacing. The practise area will not exist for the last 2 weeks of term. Our goal is to see the term out if possible. All enrolled customers are being called by our staff and emailed. You can come and practice to one of the other capped practice sessions, see your email for more information liaising with Evgueni and Maria learntoskate@iinet.net.au , or speak to a receptionist.
  • Day time weekend general sessions:
    • Existing bookings including birthday parties will take priority space during weekend general sessions, spare capacity can be booked through reception and will be capped to ensure we don’t go over 100PAX. Call 9411 0300 press “0” for an operator.
    • We encourage existing party bookings to bring their bookings forward if possible to get them down sooner, alternately we are offering credits for a later time.
  • Night time general sessions have not reached 100 PAX in many weeks.
  • In general people will be turned away at the door or asked to book another session should we reach the capacity of 100 PAX.
  • A staff member will be using a click counter in reception to monitor numbers.
  • Private figure sessions will continue, coaches are abreast of updates please see your coach if you have concerns.

Cabin 401:

  • We are still taking bookings, and these are preferred in order to space out bookings and restrict the numbers. We will turn people away if we get near 100 PAX. Book through now book it, or call the cabin on 9411 0314
  • A staff member at the host station will be using a body counter to insure we keep the numbers down.
  • We have spaced the tables out to meet the guidelines
  • Sanitiser station is located at the entrance to cabin and multiple pump bottles at the bar.
  • We request customers respect social distancing measures of 1.5m per person.
  • The government is releasing an update on 20/03 regarding restaurants if this changes we will post again.

Rink 2 – hockey arena

  • Customers enrolled in programs – STG, PTG and so forth. Classes will continue as normal, there is never more than 30-40 PAX on ice anyway. The goal is to finish out the term if possible.
  • The space including spectator seats won’t reach 100 PAX, no games running with spectators at present
  • Hockey programming sees anywhere from 5 – 40 PAX on ice. Players are advised to play non-contact.
  • Stick n puck will continue as normal
  • Any queries please email hockey@cockburnicearena.com.au or reception@cockburnicearena.com.au

Café

  • You can’t go into the café without going through rink 1 first, so the PAX limit will on be the rink customers will be the same group of customers entering from rink 1 into the café. We will not be letting additional customers into café.

Proshop

  • Unaffected at this stage

Dance Studio

  • Unaffected at this stage low PAX regardless

To view the full extract of the exact wording for how 100 PAX is to be managed in a venue such as ours – please view the following extract from the Prime Ministers media statement

The National Cabinet has accepted the Australian Health Protection Principal Committee (AHPPC) advice that non-essential indoor gatherings of greater than 100 people (including staff) will no longer be permitted from Wednesday 18 March 2020.

  • An indoor gathering refers to a gathering within a single enclosed area (i.e. an area, room or premises that is or are substantially enclosed by a roof and walls, regardless of whether the roof or walls or any part of them are permanent, temporary, open or closed).

The states and territories will give further consideration to practical guidance and rules for non-essential indoor gatherings of fewer than 100 people (including staff) such as cinemas, theatres, restaurants/cafes, pubs, clubs, weddings and funerals. This will be considered at the next National Cabinet meeting on Friday 20 March 2020. In the meantime these venues should continue to apply social distancing and hygiene practices.

    • This includes being able to maintain a distance of 1.5 metres between patrons.
    • Hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.

This may require significant changes to the operation of some venues, such as reducing the maximum capacity or increasing the space available.
Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.

Community Sport
The National Cabinet accepted advice from the AHPPC that community sporting activities could continue with involvement from essential participants (players, coaches, match officials, staff and volunteers involved in operations, and parents and guardians of participants).
This advice follows ongoing consultation with sporting organisations which has resulted in guidelines being prepared for community sporting organisations. The guidelines provide relevant advice on change room access, physical contact, travel, and social distancing and hygiene practices.
Furthermore, it has been acknowledged that contact sports have a greater risk of transmission than other sports, and as such, should be considered on a case-by-case basis.
All sporting codes should seek public health advice applicable to their codes, and take into account outdoor mass gathering issues.

Source: Media statement from the Prime Minister

Coronavirus (COVID-19) Infection Control Measures

Cockburn Ice Arena is committed to ensuring the health and safety for all workplace participants, and our skating and dining community.
We are actively monitoring and following all guidance provided by the World Health Organisation (WHO), Department of Education, AMA (WA), and the Department of Health regarding the Coronavirus (COVID-19).

We understand that many individual’s may be feeling concerned at this time and we want to assure you that at Cockburn Ice Arena the health and wellbeing of all is our number one priority.
Presently, health authorities have placed new restrictions on organizations such as ours. Our programming will continue in a reduced and modified capacity to meet the new 100PAX guidelines.

As of 18/03/20 clarification of the restriction of 100 PAX for venues is per single enclosed area with a roof and walls. As such each rink, the café and restaurant are considered separate rooms. Retail spaces have no restriction (eg proshop). With the pandemic we are seeing a decrease in patronage to our facility and we want to assure you that if you want to attend the rink or cabin in the immediate short term you will still be able to skate or have a meal. We can manage the numbers to stay under the government requirements.

HAVE YOU RECENTLY TRAVELLED OVERSEAS?

If you have been overseas recently, you are required to stay at home and monitor your health. If you have flu-like symptoms seek medical advice. Call ahead if going to the doctor.

Infection control measures:

  • Cockburn Ice Arena manages all hazards within an ongoing cycle of activities in the four areas of: Prevention, Preparedness, Response, and Recovery.
  • We were early to adopt measures to minimise the risk of exposure to the virus through infection prevention & control measures.
  • Cockburn Ice Arena has a very high standard of cleaning and hygiene in place. However, additional precautionary measures have been taken to increase the number of mandatory disinfectant zones at both entrances, hourly (minimum) wipe down of critical touch point areas, seat/social distancing, increased hand-washing requirements, strict quarantine, reporting, communication and other protection measures.

In the event of any venue closure, we will notify all members via this page and other forms where available. In the meantime, we encourage all to be alert and stay informed. For the most up to date information about COVID-19 please visit: Health.gov.au

If you have any question or concerns please contact one of our friendly team. If you need to enter quarantine because of the health and safety risk you may pose on our venue, please contact us immediately.

Please Note: We will not disclose who the employee or patron is, but we will notify those affected.

Thank you, Management – Cockburn Ice Arena

Cockburn Ice Arena logo

PERTH’S ONLY TWIN RINK
ICE ARENA.

FOOD & DRINK

Frostbite Cafe at Cockburn Ice Arena

WHERE WE ARE

401 Progress Drive
Bibra Lake WA, 6163

CONTACT US

08 9411 0300

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